Shipping Policy

1. Processing your order

Orders are usually processed within [1–3 business days] after payment is confirmed. Processing may take longer during product launches, sales, public holidays or periods of unusually high demand. We will contact you if we expect a material delay.

Orders are shipped to the address entered at checkout. Please check it carefully before placing your order; we cannot guarantee an address change after fulfilment has begun.

2. Delivery estimates

Delivery estimates begin after your order has been dispatched and are not guaranteed dates:

• Domestic delivery: approximately [3–7 business days].
• International delivery: approximately [7–15 business days], depending on destination and carrier.
• Remote areas or peak periods may require additional time.

We only advertise a delivery estimate when we have a reasonable basis to expect that the order can ship within that timeframe. If we cannot meet a promised shipping time, we will notify you and explain the available options, which may include consenting to a delay or cancelling the unshipped order for a refund where applicable.

3. Tracking and delivery updates

When tracking is available, we will email the tracking number after dispatch. Carrier scans may take [24–48 hours] to appear. Please use the carrier’s tracking page for the most current movement updates.

If tracking shows “delivered” but you cannot find the parcel, check with household members, building reception and the carrier first. If it remains missing, contact us at [support email] within [7 days] of the delivery scan.

4. Discreet packaging

ELARUNE orders are sent in plain outer packaging without product imagery or intimate product descriptions on the outside. Shipping labels may still display the sender information required by the carrier or local law.

5. Customs, taxes and import rules

International orders may be subject to customs duties, import taxes, brokerage charges or local handling fees. Unless the checkout expressly states otherwise, these charges are the customer’s responsibility. Customs delays are outside our control.

You are responsible for confirming that adult wellness products can be imported into your destination and for following local age, customs and product regulations. We may be unable to ship to certain destinations or may cancel an order that cannot be lawfully fulfilled.

6. Damaged, incorrect or missing items

Please contact [support email] within [7 days] of delivery with your order number and clear photos of the outer packaging and item. Do not discard damaged packaging until we have reviewed the claim. If an item is missing, incorrect or damaged in transit, we will explain the available remedy after reviewing the information.

7. Failed delivery and refused parcels

If a parcel is returned because of an incorrect address, unpaid import charges, refusal or repeated delivery failure, we will contact you about the next step. Additional shipping charges may apply to a re-shipment. Any refund will be handled under our Returns & Refunds Policy and applicable law.

8. Contact