Privacy Policy

1. Who we are

ELARUNE is operated by [Legal business name], registered at [registered address]. For privacy questions, contact [privacy email]. In this policy, “we”, “us” and “our” refer to ELARUNE and [Legal business name].

Last updated: [date]. This page is a working template and should be reviewed against your actual business structure, tools and selling regions before publication.

2. Information we collect

We may collect the following categories of information:

• Contact and delivery details, such as your name, email address, phone number and shipping address.
• Order details, including products purchased, preferences, delivery choices and communications about your order.
• Payment information processed by our payment provider. We do not intend to store complete card numbers on our own systems.
• Technical information, such as IP address, browser type, device information, pages viewed and approximate location derived from your connection.
• Information you choose to provide when you contact support, subscribe to updates or respond to a survey.

3. How we use information

We use information to process and deliver orders, take payment, provide customer support, prevent fraud and misuse, improve our website and products, send service messages, and send marketing communications where you have given permission or where applicable law allows it.

We may combine information from your order, website activity and support conversations to keep our records accurate and make the experience more useful. We do not use intimate product choices to make decisions about your eligibility for unrelated services.

4. Cookies and analytics

Our website may use essential cookies to keep the storefront, cart and checkout working. With your permission where required, we may also use analytics or advertising technologies to understand site performance and measure campaigns. You can adjust cookie settings through your browser or our cookie controls.

5. When we share information

We share only what is reasonably needed with service providers that help us operate the store, such as payment processors, fulfilment and shipping partners, website hosting, analytics and customer-support tools. These providers may process information on our behalf and must use it for the agreed service.

We may also disclose information where required by law, to protect our rights and customers, or as part of a business transfer such as a merger or sale. We do not sell personal information in exchange for money.

6. International transfers and retention

Our providers may process information in countries outside your own. Where required, we use appropriate safeguards for those transfers. We keep information only for as long as needed for the purposes described here, including order, accounting, legal and dispute-resolution requirements.

7. Your choices and rights

Depending on where you live, you may have the right to request access, correction, deletion, portability, restriction or objection to certain uses of your information, and to withdraw consent where processing is based on consent. You may also unsubscribe from marketing at any time by using the link in the message or contacting [privacy email].

To make a request, email [privacy email] with enough information for us to verify your identity. You may have the right to complain to your local data protection authority.

8. Children and age restrictions

ELARUNE is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact [privacy email] so we can review and remove it where appropriate.

9. Security and changes

We use reasonable technical and organisational measures to protect information, but no online service can guarantee absolute security. We may update this policy when our practices, services or legal obligations change. The updated version will be posted on this page with a new “Last updated” date.

10. Contact

Questions about this policy can be sent to [privacy email] or [postal address].