Frequently asked questions

ELARUNE is an adult wellness brand focused on considered form, body-safe materials and a more comfortable way to explore personal pleasure. We make products that feel expressive, approachable and easy to understand.

Our collections are designed for adults aged 18 and over. Every body and preference is different, so we encourage you to choose at your own pace and use the product information as a starting point.

Each product page lists the material and finish for that item. Where applicable, we identify body-safe silicone and other product components clearly. If you need more information before ordering, contact us at [support email].

Follow the care instructions included with your product and on its product page. In general, clean the item before and after use with the recommended method, allow it to dry fully and store it away from direct heat, moisture and sharp objects.

Check the product instructions before choosing a lubricant. Water-based lubricant is often the most versatile option, but compatibility can vary by material. When in doubt, contact us before use.

Orders are normally prepared within [1–3 business days] after payment is confirmed. You will receive a shipping confirmation and tracking details when your order leaves our facility.

Yes. Orders are sent in plain, unbranded outer packaging. Product details are not printed on the outside of the parcel.

Contact us as soon as possible at [support email] with your order number. We can only change or cancel an order before it enters fulfilment. Once it has shipped, the available options depend on our returns policy and local law.

For hygiene and safety reasons, opened or used intimate products may not be returnable. Please review our Returns & Refunds Policy for eligibility, exclusions and the process for reporting an issue.

Contact us within [7 days] of delivery with your order number and clear photos of the parcel and item. We will review the issue and explain the next step, which may include a replacement or refund where appropriate.

Email us at [support email] and include your order number when your question is about an existing order. We aim to reply within [1–2 business days].